Companies spend billions on "Digital Transformation," but they rarely account for the cultural infrastructure required to run it. KRW International's research highlights a brutal reality: approximately 84% of digital transformations fail to achieve their stated business goals. The primary cause isn't software bugs or bad strategy; it is "Organizational Friction." When the speed of technology outpaces the speed of trust and decision-making within the culture, the investment creates chaos instead of value.
https://krw-intl.com/wp-content/uploads/2020/02/KRW-White-Paper_The-Pathway-to-Digital-Maturity.pdfWe view "Tech Spend" without "Culture Spend" as a capital allocation error. Buying a Ferrari doesn't make you a race car driver; buying AI doesn't make you a tech company. We look for "Digital Readiness" in the culture—specifically, high trust and low silo behavior. Without these, every dollar spent on digital transformation is likely to be written down as a loss.
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